Tuesday – Friday: 08h00-17h00
Closed on Sundays, Mondays and Public Holidays
A booking cancellation fee of 50% will be charged on all bookings that are cancelled within 12 hours or less of the appointment time. Should the booking be confirmed with a gift voucher, a cancellation fee of 50% of the value of the gift voucher will be charged, and in the case of a “no show”, the full value of the gift voucher will be redeemed. A 7-day period is required for cancellations on half or full day packages. Late arrivals will result in a reduction of treatment time, whilst the full treatment fee will apply.
Serran-Dippati Health & Beauty Spa Policy
Please read through our spa policy before your visit.
Arrive 15 minutes before your appointment in order to fill out a client card, change and prepare for your treatments.
NB: If you have booked a massage. Please let your therapist know if you have any allergies or medical concerns, as well as your preferred level of pressure.
When you arrive, you will receive a spa drink, gown and a pair of slippers to change into for your own comfort and relaxation. Disposable underwear will be provided for body treatments.
Bath treatments will require the use of your bathing costume.
For the courtesy of all our clients, please ensure that all cellular/mobile phones are switched off during treatments.
Children are only allowed if they are having a treatment.
All-day spa prices and information are subject to revision without prior notice.
Purchased Skin and Beauty Products are not returnable/refundable.
Gift vouchers are not returnable/refundable.
All spa packages must be paid in full on confirmation of booking.
50% deposit must be made via internet transfer 7 days before all Saturday or package bookings.
Our banking details are available at reception.
Non-payment of the deposit will result in cancellation. No refunds for appointments not kept.
Treatment prices are subject to change without prior notice.
Serran-Dippati Health & Beauty day spa will not be held responsible for any theft, damage, loss or misfortune that may occur.