Operating Hours

Tuesday – Friday:  08h00-17h00
Saturday: 08h00-15h00

Closed on Sundays, Mondays and Public Holidays

Cancellation Policy

A booking cancellation fee of 50% will be charged on all bookings that are cancelled within 12 hours or less of the appointment time.  Should the booking be confirmed with a gift voucher, a cancellation fee of 50% of the value of the gift voucher will be charged, and in the case of a “no show”, the full value of the gift voucher will be redeemed.  A 7-day period is required for cancellations on half or full-day packages.  Late arrivals will result in a reduction of treatment time, whilst the full treatment fee will apply.

Gift Vouchers

Gift vouchers are non-refundable.

 

Serran-Dippati Health & Beauty Spa Policy

Booking is recommended.

Please arrive 15 minutes before your appointment in order to fill out a client card, change and prepare for your treatments.

NB: Please inform your therapist of any allergies or conditions you may have and also advise on preferred pressure of your massage.

When you arrive, you will receive a spa drink, gown and a pair of slippers to change into for your own comfort and relaxation. Disposable underwear will be provided for body treatments.

Please bring your bathing costume for all bath treatments.

For the courtesy of all our clients, please ensure that all cellular/mobile phones are switched off during treatments.

Please note that children are only allowed if they are having treatment.

All-day spa prices and information are subject to revision without prior notice.

Products purchased are not returnable/refundable.

Gift vouchers are not returnable/refundable.

Serran-Dippati Health & Beauty day spa will not be held responsible for any theft, damage, loss or misfortune that may occur.

All spa packages must be paid in full on confirmation of booking.

50% deposit must be made via internet transfer 7 days before all Saturday or package bookings.

Our banking details are available at reception.

Non-payment of the deposit will result in cancellation. No refunds for appointments not kept.

Treatment prices are subject to change without prior notice.