Spa Policy

Day Spa Operating Hours

Tuesday – Friday: day spa
08h00-17h00

Saturday:
08h00-15h00

Closed on Sundays, Mondays and Public Holidays


Spa Policy

  • Booking in advance is recommended. Please arrive 15 minutes before your appointment in order to fill out a client card, change and prepare for your treatments.
  • NB: Please inform your therapist of any allergies or conditions you may have and also advise on preferred pressure of your massage.
  • When you arrive, you will receive a spa drink, gown and a pair of slippers to change into for your own comfort and relaxation. Disposable underwear will be provided for body treatments.
  • Please bring your bathing costume for all bath treatments.
  • For the courtesy of all our clients, please ensure that all cellular/mobile phones are switched off during treatments.
  • Please note that children are only allowed if they are having a treatment.
  • All day spa prices and information are subject to revision without prior notice.
  • Products purchased are not returnable/refundable.
  • Serran-Dippati Health & Beauty day spa will not be held responsible for any theft, damage, loss or misfortune that may occur.
  • All Spa Packages must be paid in full on confirmation of booking.
  • 50% deposit must be made via Internet transfer 7 days before all Saturday or package bookings.
  • Our banking details are available at Reception.
  • Non-payment of the deposit will result in cancellation. No refunds for appointments not kept.
  • Treatment prices are subject to change without prior notice


Cancellation Policy

A booking cancellation fee of 50% will be charged on all bookings that are cancelled within 12 hours or less of the appointment time.  Should the booking be confirmed with a gift voucher, a cancellation fee of 50% of the value of the gift voucher will be charged, and in the case of a “no show”, the full value of the gift voucher will be redeemed.  A 7-day period is required for cancellations on half or full day packages.  Late arrivals will result in a reduction of treatment time, whilst the full treatment fee will apply.


Gift Vouchers

Gift vouchers are wonderful to give, but even nicer to receive!  Treat someone to a well-deserved pampering with a Serran-Dippati Health and Beauty day spa voucher, available on request.

Should you have any further requirements, please do not hesitate to call us.  Your visit will truly be a unique and enjoyable experience.

request-a-gift-voucher-online

 

Contact Us

Tel:

+27 11 849 3060

Mobile:

+27 82 413 8718

Address:

8 Dingler Street, Rynfield, Benoni

find serran dippati spa on facebook

logo-stamp
To download our treatment pricelist, click here.